Does GUIDE PLAYER include channels or content?
No. GUIDE PLAYER is a player only. It contains no channels, movies, series or playlists. To watch, you add the details given to you by a service you are entitled to use.
Is it free?
The first 7 days are free with every feature. After that each device needs a licence: €35 per year or €70 for life. The licence only covers the player; it includes no content, channels or subscriptions. Any fees for content are between you and the service you use. See pricing.
Which devices are supported?
Android TV and Google TV devices, and Android phones and tablets running Android 8.0 or later. An iPhone and iPad version is in development.
Are my login details safe?
Your server address, username and password are stored only on your device and are never sent to us. The password is encrypted with the device's secure key store and excluded from cloud backups. If you send them with Upload list on our website, they are encrypted in your browser; our server cannot read them and deletes them within 15 minutes.
Which playlist types are supported?
Username and password sign-in (Xtream API compatible services) and M3U/M3U8 playlists. Programme guides use the XMLTV format.
Can I buy a subscription or playlist from GUIDE PLAYER?
No. GUIDE PLAYER LLC only sells player licences; it does not sell content, channel lists or subscriptions. People or websites selling these under the GUIDE PLAYER name are not connected to us.
How do I activate the app?
Your device code is shown in the app under Settings → Licence (and at start-up once the trial ends). Enter it on the activation page, choose a plan and send your request. Once your payment is confirmed the licence turns on by itself.
How many devices does a licence cover?
One. A TV and a phone count as separate devices. If you replace your device, write to support and we can move the licence to the new one.
Will I lose my licence if I reinstall the app?
No. The licence is tied to the device; reinstalling on the same device brings back the same device code and licence.
Why won't a channel play?
Streams come from the servers of the service you added. A channel that won't play is usually a problem on the service side. Check your internet connection first, then your provider.
Can I add more than one playlist?
Yes. Add several playlists and switch between them. The TV app also lets each family member have a profile.
What happens if I uninstall the app?
Playlists, favourites, history and settings are kept only on your device, so they are removed when you uninstall. On TV you can create a backup first.
Is it suitable for children?
GUIDE PLAYER is designed for users aged 18 and over. Because content depends entirely on the service added, parental supervision is recommended. The phone app includes an adult content filter.
I found a bug or have a suggestion.
Write to [email protected]. Include your device model and app version (Settings → About) so we can help faster.
I believe my copyright is being infringed.
GUIDE PLAYER hosts no content, so the material in question is not on our servers. See our copyright policy for details and how to notify us.