1. Seller
GUIDE PLAYER LLC
264-410 3rd St, Shoshoni, WY 82649, USA
Wyoming, USA · Wyoming Secretary of State ID 2026-002092396
Email: [email protected]
2. What you buy
The product is only a licence to use the GUIDE PLAYER media player on one device. It includes no television channels, films, series, playlists, subscriptions or access to any content service.
- Yearly licence: €35, 12 months from activation. If renewed early, the new period is added to the end of the current one.
- Lifetime licence: €70, one-off. Valid for as long as GUIDE PLAYER LLC offers the App.
- Each licence covers one device and is tied to its device code. There is no automatic renewal.
Prices are in euros and include any applicable taxes. Exchange differences or bank charges on your side are yours to bear.
3. Free trial
Every device can use the App with all features free for 7 days from first launch. The trial lets you check that the App works on your device and with the content service you use before you buy. If no licence is bought, playback stops at the end of the trial; your playlists and settings are kept.
4. Ordering and payment
- You place a request on the activation page with your device code and chosen plan.
- We email you payment details within 1 business day.
- When your payment reaches us, the licence is assigned to your device code and an invoice is emailed to you. The contract is formed at that moment.
GUIDE PLAYER LLC will never ask for your card PIN, playlist details or remote access. Only requests started on this website are valid.
5. Activation
The licence usually turns on within a few hours of payment confirmation, and at the latest within 2 business days. Restart the App to see it. If it does not turn on, write to us with your device code.
6. Changing devices
The licence is tied to the device it is used on. Reinstalling the App on the same device keeps the licence. If your device breaks or you replace it, send us the old and new device codes and we will move the licence free of charge once a year.
7. Withdrawal and refunds
The trial exists so you can test the App before buying. The licence is digital content that is activated immediately after payment with your express consent; to the extent permitted by law, the right of withdrawal therefore ends on activation.
- If you cancel your request before activation, we refund your payment in full.
- If the App does not work on your device after activation because of a problem on our side that we cannot fix within a reasonable time, you may request a refund within 14 days of payment.
- A content service closing, streams not playing or other content-service issues are not grounds for a refund; the licence includes no content.
Mandatory consumer protections of your country of residence that cannot be waived by contract remain unaffected. Refund requests: [email protected].
8. End of the licence
The licence ends when its period expires or if you breach the terms of use (in particular by selling or distributing the App with unauthorised content or as "loaded"). No refund is given for a licence ended because of a breach.
9. Other provisions
Anything not covered here is governed by the terms of use and the privacy policy. Governing law and disputes follow section 13 of the terms of use.